Returns & Shipping
We hope you love your purchase. However, our customer care team is happy to help you make a return.
All returns must be made through [email protected] for timely processing
We have a 14 day return window once item is received
We accept merchandise that is in unworn, unwashed with original tags attached for a full refund.
Swimwear must be returned in its original condition, with packaging, tags, and hygienic liners attached.
Items purchased at a discount of 30% or more are considered final sale and are not eligible for refund, exchange, or store credit. This includes items bought with a discount or a promotional code.
Items purchased at full-price or at a discount less than 30% off original price are eligible for exchange or return.
Sale items that are returned to our warehouse will not be refunded.
If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
Only merchandise purchased directly through Cynthiarowley.com or in a Cynthia Rowley store will be accepted. All other purchases must go directly to the original place of purchase.
Shipping charges are non-refundable.
Returns are credited back to the original form of payment and a flat fee of $10 will be deducted from your return if you choose to use our return shipping label, in store returns are free.
We honor a one-time price adjustment on full-price items within 3 days of the purchase date.
Gift items can be returned or exchanged through our returns portal. Order number, zip code, and name from original shipping label will be required to start the return or exchange process
We are not responsible for lost, held, stolen, or damaged packages once they have been shipped. If your order has been lost, stolen, damaged, and or held please reach out to: [email protected] to follow the next steps in filing a claim with the shipping carrier for your order.
Upon receipt of returned goods we reserve the right to deny a refund if returned merchandise does not meet our policy requirements.